Privacy Policy
TFG Media Pty Ltd (ABN: 53 693 283 966)
Trading as The Field Game ("we", "us", "our")
The Field Game is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose personal information when you engage with our mobile app and events.
1. Information We Collect
We may collect the following information:
- Full name (required for account creation)
- Email address (required for communications & prize verification)
- Age (optional)
- Gender (optional)
- Phone number (only if a prize is being claimed)
- Approximate device location (if location permissions are enabled)
- Device identifiers, app usage analytics, and technical diagnostic data
Information is collected directly from you when you create an account, participate in gameplay, interact with the App, submit a prize claim, or contact our support team.
2. Why We Collect It
We collect and process your personal information to:
- Provide functionality of The Field Game App
- Verify eligibility and fulfil prize claims
- Improve gameplay experiences and operational decision-making
- Communicate important updates, support messages, and Event news
- Send marketing communications from TFG Media Pty Ltd only
We will never sell or rent personal information to third-party marketers.
3. Marketing Communications
By creating a user account, you agree that we may:
- Send marketing, promotional, and Event-related messaging to your email address
- Send push notifications via the App
You may unsubscribe from marketing emails using the link provided in our messages. Push notifications can be disabled at any time from your device settings.
4. Location Permissions
Location access enhances gameplay functionality by enabling proximity-based or location-relevant engagement. You can enable or disable location permissions at any time within device settings. Some gameplay features may not operate without location access.
5. Use of Photos, Video & Gameplay Media
Events and App interactions may involve filming or photography by our team or official partners. By participating, you consent to your image, likeness, gameplay footage or recorded interactions being used for:
- Public promotional and marketing material
- Social media and website content
- Sponsor or partner activity
If you prefer not to be included, you may notify us in writing to opt out.
6. Disclosure to Third Parties
We may disclose personal information only when required for:
- Cloud hosting and secure storage providers
- Customer support
- Prize fulfilment
- Legal or compliance requirements
All third-party providers are required to protect your information and use it solely as instructed by us. We will not transfer personal information outside Australia unless adequate protections meet relevant legal standards.
7. Security of Personal Information
We take reasonable steps to safeguard personal information against:
- Loss
- Misuse
- Unauthorised access
- Modification or disclosure
However, no electronic transmission or storage system is completely secure. We encourage you to keep your account credentials confidential.
8. Access & Correction
You may request:
- Access to the personal information we hold about you
- Updates or correction to incorrect information
- Deletion of your account
Requests can be submitted via the contact details below. Identification may be required for security purposes.
9. Data Retention
We will retain personal information only as long as reasonably required:
- To operate our App and Events
- To fulfil legal or regulatory obligations
Data no longer required will be securely deleted or permanently de-identified.
10. Children & Parental Consent
Participants under 18 may only create an account or claim prizes with approval from a parent or guardian. We do not knowingly collect personal information from children without necessary consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be made available in the App and will replace prior versions upon publication.
12. Contact Us
If you have any comments, questions or requests regarding this Privacy Policy:
TFG Media Pty Ltd
📧 Email: sam@thefieldguidetoowoomba.com
📍 Address: 372 Stenner Street, Toowoomba, QLD 4350 Australia